See if we're a fit

Privacy policy

Last updated 15 November 2026.

This policy explains how SIGNAL (ABN 37 507 436 986), an Australian business based in Canberra, ACT, collects, uses and looks after personal information. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

  • The apply form. Your name, business name, role, type of business, location, marketing spend and budget range, the problems you select, your email, and optionally a phone number and website or social handle.
  • Email. Whatever you choose to send us, including your email address.
  • Payments. Checkout is run by Whop. Whop collects and processes your payment details. We don't see or store full card numbers.
  • Client work. If you become a client, the business information and materials you give us to make content and set up lead capture.
  • Enquiries captured for clients. When the AI assistant handles an enquiry for a client, it collects the details the enquirer chooses to give (such as name, phone number and message) and passes them to that client. We handle that information on the client's behalf and only to provide the service.

How we use it

To reply to you, to work out whether we're a fit, to provide and bill for our services, and to meet our legal obligations. We don't sell personal information and we don't add you to a mailing list.

Who we share it with

We use a small number of service providers to run the business:

  • Whop, which hosts this website and runs checkout and memberships.
  • FormSubmit, which delivers apply-form answers to our inbox.
  • Zoho Mail, our email provider.

Some of these providers store information outside Australia, including in the United States. We only share what each one needs to do its job. We may also disclose information where the law requires it.

Cookies

This site doesn't use advertising trackers of its own. Your light or dark theme choice is saved in your browser. Whop, which hosts the site and checkout, may use cookies needed to run them, under its own privacy policy.

Security and retention

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. We keep it only as long as we need it for the purposes above or as the law requires, then delete it.

Access, correction and complaints

You can ask to see or correct the personal information we hold about you, or ask us to delete it, by emailing sam@usesignal.agency. If you have a privacy complaint, email us first and we'll respond within 30 days. If you're not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Contact

SIGNAL · ABN 37 507 436 986 · Canberra (Gungahlin, ACT), Australia · sam@usesignal.agency