Terms of service

These terms apply when you use usesignal.agency or buy a plan from SIGNAL (ABN 37 507 436 986), an Australian business based in Canberra, ACT. By starting a plan, you agree to them.

The service

SIGNAL provides content marketing (short-form videos and posts) and, on Content + Capture and Full Engine plans, AI lead capture and follow-up for missed calls and after-hours enquiries. What each plan includes is described on the plans section. The specific monthly deliverables are confirmed with you in writing when you start.

Free samples

Before any paid month, we make two free sample reels. There's no obligation to buy.

Plans, billing and tax

Plans are monthly subscriptions billed in advance through Whop. Where a plan has a setup fee, it's charged with the first payment. Any applicable tax is shown at checkout. If we change a plan's price, we'll tell you by email at least 30 days before the change applies to you.

Cancellation and refunds

You can cancel at any time and your plan stops at the end of the month you've paid for. See our refunds and cancellation policy.

Your approvals and materials

You approve content and the AI assistant's replies before they go live. You're responsible for the accuracy of the information you give us, for having the right to use any materials you supply, and for meeting any rules that apply to your industry and your advertising.

AI tools

We use AI-assisted tools to draft content and to reply to enquiries. Replies follow the scripts and limits you approve, but automated replies can still make mistakes, so please review what we send you and tell us about anything that needs fixing.

No guaranteed results

We work to improve how quickly enquiries get a reply and how consistently you show up online, but we don't guarantee specific outcomes such as a number of leads, sales, followers or rankings.

Ownership

Once you've paid for the month, you can use the content we deliver that month for your business. We keep ownership of our own templates, tools and methods. We won't show your work in our portfolio without your permission.

Australian Consumer Law and liability

Our services come with guarantees that can't be excluded under the Australian Consumer Law. Nothing in these terms limits those rights. Otherwise, to the extent the law allows, our total liability to you is limited to the fees you paid us in the three months before the claim.

Changes and governing law

We may update these terms and will post the new version here with a new date. These terms are governed by the laws of the Australian Capital Territory, Australia.

Contact

SIGNAL · ABN 37 507 436 986 · Canberra (Gungahlin, ACT), Australia · sam@usesignal.agency